How to Buy ITO Using a Bank Card or Apple Pay
This guide will explain step-by-step how to purchase ITO using a bank card or Apple Pay in the simplest way possible. Follow each step carefully.
Last updated
This guide will explain step-by-step how to purchase ITO using a bank card or Apple Pay in the simplest way possible. Follow each step carefully.
Last updated
Step 1. Start the Payment Process
You can only see the card payment option if your current transaction is less than 4,999 USDT or your total card purchases for ITO are below 4,999 USDT. On the interface, next to the card option, you will see your spending limit. After your first payment, it will display how much of your limit you have already used.
Step 1. Choose Your Payment Method
When you decide to buy ITO, you will see a screen with different payment options.
Card (VISA or MasterCard): Pay using your bank card.
Wallet Connect: Pay using your crypto balance from a cryptocurrency wallet.
Pay with different cryptos: Pay using multiple cryptocurrencies from your exchange account or wallet.
If you want to pay with a card, select "Card - VISA / MasterCard". This option will be highlighted in green.
On this screen, you will see:
The commission fee (e.g., "2% ≈ $5").
The total purchase amount (e.g., "910 ITO = $255.26").
The spending limit for card payments.
You can only use a card if your current purchase is below 4,999 USDT, and your total card payments for ITO are under 4,999 USDT.
After your first payment, the system will show how much of your limit is already used.
Once everything looks correct, tap "Continue to buy".
Step 2. Enter Your Mobile Phone Number
On the next screen, you need to verify your identity using your mobile phone number.
Why is this needed?
Your phone number is used for verification and security to confirm that you are making the purchase.
Steps:
Select the country code for your mobile phone number from the drop-down list (e.g., South Korea, Japan, Kazakhstan).
Enter your phone number in the required format (e.g., "+1 234 567 8901").
Tap "Send Code" to receive an SMS with a one-time password (OTP).
Interface
Step 3. Enter the OTP Code
Check your phone for an SMS with a 4-digit code.
Enter the code in the field on the screen.
If the code is correct, the system will automatically move to the next step.
Step 4. Add Your Bank Card
Now you need to add the bank card you will use to pay for the ITO.
Enter the following details:
Card Number: The 16-digit number from the front of your card.
Expiration Date: The month and year when your card expires (e.g., "05/24").
Country: Select the country where your card was issued.
Postal Code: Enter the zip code associated with your card.
Check all the information carefully. If everything is correct, tap "Add Card".
Step 5. Enter Your Personal Details
To finalize the process, you need to provide your personal information:
Full Name: Your name as it appears on your ID or passport.
Date of Birth: Enter your date of birth in the format (DD/MM/YYYY), e.g., "30/05/1995".
Email Address: Enter your email address for ITO purchases which you used for WeChain registration.
This information is required to meet financial regulations and ensure secure transactions.
When you’ve filled everything in, tap "Confirm".
Step 6. Verification and Profile Creation
The system will now verify your information. You will see a loading screen that says: "We are reviewing your data to create a profile."
This process usually takes about 1 minute. Please wait.
Once the verification is successful, you will receive a confirmation email, and the system will proceed to payment page.
Step 7. Select Your Payment Option
After this short verification, you will see a screen showing your payment methods:
Apple Pay: Tap this option if you're using an iPhone. Confirm the payment with Face ID or Touch ID.
Pay with Card: Select the card you just added. You can also add more cards by tapping "Profile," but you can add no more than 3 bank cards.
For card payments, enter your CVV/CVC code again to confirm.
Step 8. Confirm the Payment
Your bank may ask for additional confirmation to approve the transaction:
Check for an SMS or notification in your banking app.
Approve the payment as requested.
Once approved, the payment will be processed.
Example
Step 9. Payment Confirmation
After a successful payment, you will see a confirmation screen:
The amount of money you spent (e.g., "10.66").
A transaction ID and receipt.
You will also receive a confirmation email with the details of your purchase.
IMPORTANT: After a successful payment, your ITO balance should appear in the portfolio section within approximately 5 minutes. If you don’t see it right away, please don’t worry — this can occasionally happen due to network confirmation delays. Simply refresh the portfolio section after a few moments. Once your balance is updated, you can activate your ITO. If the issue persists, feel free to contact our support team for assistance.
If your payment is declined:
Ensure your transaction amount is below 4,999 USDT.
Check your total card payments for ITO purchases (must be under 4,999 USDT).
If the issue persists, contact support via WeFi Help.
Some countries or states may not support card payments. Check the list of supported countries here.
1. Card Limitations and Bank Restrictions
Before proceeding with your payment, ensure the following conditions are met:
Platform-Imposed Card Limits:
Reason: The maximum allowable transaction amount for ITO purchases via card on WeChain is 4,999 USDT.
Solution: Check if your transaction amount is within this limit.
Bank-Imposed Restrictions: Your bank may decline transactions for the following reasons:
International Payments Disabled:
Your bank may block international transactions for security purposes.
Low Transaction Limits:
Your bank may impose lower daily or per-transaction limits than the platform.
Blocked Transaction Types:
Some banks block transactions related to cryptocurrency purchases or specific online payments.
Solutions:
Enable International Payments: Contact your bank to confirm that international payments are allowed.
Adjust Transaction Limits: If needed, request your bank to temporarily raise the payment limit.
Use Another Card: If issues persist, consider using a different bank card.
2. KYC Verification Failures
Some users may face rejections during the KYC (Know Your Customer) process due to the following reasons:
General Data Verification Issues:
Reason: The system could not verify the information you provided.
Solution: Upload your identification document (e.g., passport, driver’s license) and any other required details to complete the verification process.
Age Restriction (Under 18):
Reason: The system identified that the user is under 18 years old.
Solution: If there was an error in your submitted information, upload an identification document to confirm your age.
Unsupported Country of Residence:
Reason: The payment provider does not support transactions from your country of residence.
Solution: Check the list of supported countries. If you have a residential address in a supported country, update your details and complete the verification process.
Duplicate Profile:
Reason: Your request was rejected because your details were already submitted through another profile.
Solution: Contact the support team for assistance. Merging profiles may be required.
3. Technical and System Errors
Occasionally, other issues may arise due to technical or system-related problems:
System Error or Profile Loading Issues:
Reason: Technical problems occurred on the payment provider’s side.
Solution: Wait a few minutes and try again, or contact the support team via the WeFi Help button.
Incorrect Card Details or Personal Information:
Reason: Errors in the card number, CVV code, expiration date, or other details.
Solution: Double-check the information entered and retry the payment.
4. Steps to Resolve Rejections
If your verification or transaction is rejected, follow these steps:
Check the Rejection Email:
Review the reason for the rejection (KYC or payment error) provided in the email.
If KYC Verification Is Needed:
Use the link provided in the email to upload the required documents.
If the Issue Is Payment-Related:
Contact your bank to confirm and resolve any issues or update your card details.
Contact Support:
Click the WeFi Help button in the email and start a chat with our support team via the Zendesk platform.
Ensure that all details you provide are accurate to avoid delays or rejections.
Supported country and state restrictions apply. Check the supported countries list for the latest information.
If you encounter further issues, feel free to contact our support team via WeFi Help.
